Natalie

Резюме прикріплено

WORK HISTORY

01/20 – 07/20 – HR Associate Professional HR Department, DXC technology, Prague, CZ.

Responsibilities:

- Providing support in absence management, benefits administration, organization development, and special projects to fully leverage human capital;

- Assisting in the implementation of human resources policies and procedures;

- Preparing reports in conformance with legislated requirements or organizational needs to provide appropriate parties with necessary human resources information;

- Counseling employees on company Human Resources plans, policies and procedures to ensure employees have appropriate information to make informed choices regarding benefits elections;

- Acting as a liaison between employees and/or managers and the organization by interpreting personnel policies and procedures and resolving employee concerns;


12/18 – **** manager of foreign department / translator / therapist, Clinic of Aesthetic and Laser Medicine PetraClinic, Prague, CZ.

Responsibilities:

- Consultation of Czech and foreign clients;

- Training of new employees;

- Translation of web content: Czech-English, Czech-Russian;

- Documentation and reports;

- Professional treatment using laser and radiofrequency devices.


08/17–till now – translator, e-shop Europosters, Prague, CZ.

Responsibilities: English–Ukrainian / Ukrainian–English translations. Freelancer.
**** – Night Shifts Receptionist, 4* boutique hotel, Prague, CZ (part-time).

Responsibilities:

- Check-in, check-out guests;

Working with hotel operating system Fidelio;

Dealing with guest’s requests, providing concierge services;

Communicating with hotels departments in order to organize smooth working process (restaurant, room service, housekeeping, etc);

Up-selling and promoting of hotel services;

Handling payments.


02/12 – **** Deputy Head, tourist operator “Almari TOUR”, Kiev, UA.

Responsibilities:

- Stuff selection, adaptation and development (interviews, training, service control);

- Development of new tourism products and promotion ways (from the research to selling ready-made travel packages);

- Marketing;

- Establishing contacts with foreign and Ukrainian partners (operators and agencies) by negotiation, personal meetings, e-mailing and other proposals;

- Representation of the company in negotiations with partners and agents;

- The organization, attendance and participation in exhibitions personally and for the company's representatives (in the Ukraine and abroad);

- Selling tourist services to direct and corporate customers, agencies;

- Reception groups of foreign tourists in Ukraine (up to 40 persons). Full support: tour development and calculation, organization of travelers’ arrival, staying and departure.


07/11–11/11 – Restaurant Administrator, Kyiv Golf Club “GolfStrem”, Kyiv, UA.

Responsibilities: guest consulting in Golf Club and Restaurant services, taking orders for banquets, stuff search and training, meeting and greeting guests, conflicts solution, staff control (10 persons), banquet costing and reporting.


09/10–07/11 – Foreign Affairs Manager, SSE “AgroYoumis”, Kyiv, UA.

Responsibilities: research of sales possibilities on the world market, legal import norms and conditions study, organization of exhibitions abroad and in Ukraine, negotiations with partners and customers, finding new ways to increase sales volume, managing the office, meetings planning, organizing visits of external guests (hotel reservation, transportation, meeting, etc.).


09/09–06/10 – Hostess/Receptionist “Theo Randall’s Restaurant”, 5 * Intercontinental Hotel, London, UK.

Responsibilities: organization and control of preparing the restaurant for the service, service quality control, help in the organizations and budget planning of the banquets, making the stuff schedule, managing the main reception area, meeting and greeting guests, making and confirming reservations.


05/07–09/07; 05/06–09/06 – Banquet Manager Assistant, “Chateau on the Lake Restaurant” through J-1 Visa, Work and Travel program sponsored by CIEE (Council for International Education Exchange), USA, MO.

Responsibilities: search of new ways and methods of increasing offered services volume, arranging advertisement, help in the organizations and budget planning of the banquets, running the office, helping as a waitress or hostess if needed.




SKILLS

Foreign languages:

English – C1

Russian – C1

Czech – B2

Ukrainian – native speaker

PC: advanced user

Driving license B

High speed keyboard typing (English keyboard)



PERSONAL QUALITIES

Strong communication, presentation skills

Initiative, attentive, organized and flexible

Ability to work under pressure and handle multiple tasks

Ability to work in a team and learn quickly

Creative thinker and outgoing person

Clever, punctual, responsible, polite, enthusiastic

Self-motivated, well organized

Ability to motivate and lead the team